Terms of Agreement for Contracts, Purchase Orders & Invoices

Authorization

The Client is engaging Cyrusson Inc as an independent contractor for Digital Marketing Services – scope of service/work is outlined within the contract, purchase order and/or invoice.

Sole Agreement

The agreement contained in this contract constitutes the sole agreement between Cyrusson Inc and The Client. Any additional
work not specified in this contract, purchase order and/or invoice must be authorized by a written change order. Additional charges may apply for work not specified in contract, purchase order and/or invoice.

Modification of Agreement

Any amendment or modification of this Agreement or additional obligation assumed by either Party in connection with this Agreement will only be binding if evidenced in writing signed by each Party or an authorized representative of each Party.

Revision During Execution

The Client may be charged additional fees if he/she decides to make changes to the agreed upon project scope and objectives.

Severability

In the event that any of the provisions of this Agreement are held to be invalid or unenforceable in whole or in part, all other provisions will nevertheless continue to be valid and enforceable with the invalid or unenforceable parts severed from the remainder of this Agreement.

Payment

Fees to Cyrusson Inc are due in accordance with the above listed pricing table. All payments will be in USD.

Charges for Services Performed

Requests above and beyond those listed in the budget may be considered out-of- scope and an amendment to the budget will be recommended.

Payment For Non-Cancellable Materials

Any non-cancellable materials, services, etc, that we have properly committed ourselves to purchase for your account, (either specifically or as part of a plan such as modules, photography and/or external services) shall be paid for by you, The Client, in accordance with the provisions of this Agreement. We agree to use our best efforts to minimize such liabilities immediately upon written notification from you. We will provide written proof, upon request of the Client, that any such materials and services, are non-cancelable.

Materials Un-Paid For

If upon termination there exist any materials furnished by us or any services performed by us for which you have not paid us in full, until such time as you have paid us in full you agree not to use any such materials, in whole or in part, or the product of such services.

Collection of Costs

In the event that Cyrusson Inc incurs legal fees, collection fees, costs and disbursements in an effort to collect invoice payment(s), in addition to interest on the unpaid balance, The Client agrees to reimburse Cyrusson Inc for these expenses.

Late Payment Fee

Declined Card Payments, and/or Late Payment all insure a late fee of 10% will be added to the invoice total will be applied to the late invoice payment. The Client will be issued a late payment fee if any of the above occurs.

Bounced Check Penalty Fee

Bounced Checks will insure a penalty fee of $50.00, it will be added to the invoice total and will be applied to the invoice payment. The Client will be issued a bounced check penalty fee if the above occurs.

Cancellation Policy

The term of this agreement is specified within the contract agreement, purchase order and/or invoice specifies otherwise). Your contract agreement term starts on the date that this contract is executed. Please be advised that by cancelling this agreement before the contract term expires, The Client will incur a 50% of the total term value. After the duration of the contract passes, you will become a month-to-month client. If you choose to cancel after your contract term, you are free to do so without penalty. To cancel, we require [30 Days for Cancellation Notice] day notice in writing (please send email to [email protected]).

Completion

Cyrusson Inc, and The Client must work together to complete monthly projects in a timely manner. Cyrusson Inc agrees to work expeditiously to complete monthly projects no later than an agreed upon date.

Time Of The Essence

Time is of the essence in this Agreement. No extension or variation of this Agreement will operate as a waiver of this provision.

Mutual Cooperation

Cyrusson Inc agrees to use their best efforts to fulfill and exceed your expectation on the marketing service(s) listed above. The Client agrees to aid us in doing so by making available to us needed information pertaining to your project and to cooperate with us in expediting the work.

 

Confidentiality

Cyrusson Inc acknowledges its responsibility, both during and after the term of its contract, to use all reasonable efforts to preserve the confidentiality of any proprietary or confidential information or data developed by Cyrusson Inc on behalf of The Client or disclosed by The Client to Cyrusson Inc.

Confidentiality Agreement

Confidential information (the “Confidential Information”) refers to any data or information relating to the business of The Client (the Client), which would reasonably be considered to be proprietary to the Client including, but not limited to, businesses processes, client records and information that is not generally common knowledge in the industry of the Client and where the release of the Confidential Information could reasonably be expected to cause harm to the Client.

Cyrusson Inc (The Company) agrees that they will not disclose, divulge, reveal, report, or use, for any purpose, any confidential information which the Company has obtained, except as authorized by the Client or as required by law.

The Client (The Client) agrees to keep all information between this agreement confidential. The Client agrees to not disclose any of the following information regarding Cyrusson Inc’s pricing and/or quotes given to The Client. Cyrusson Inc’s processes, trade secrets and/or operations, and emails sent to The Client from Cyrusson Inc are to remain confidential.

The obligations of confidentiality will apply during the Term of this Agreement and will survive indefinitely upon termination of this Agreement. All written and oral information and material disclosed or provided by The Client to the Company under this Agreement is Confidential Information regardless of whether it was provided before or after the date of this Agreement or how it was provided to the Company.

Pause Clause A

We understand that sometimes life happens and The Client may need to pause work on the project/campaign. Due to the nature of running a successful campaign, uninterrupted service is crucial in the first 3 months. The first 3 months lays the ground work for the future success of any marketing campaign and pausing services will only hinder campaign performance. Therefore, we do not allow a pause of service(s) or pause of collection of payment(s) in the first three months of the service agreement.

Hence The Client will not be allowed to pause services until after the completion of the 3rd month of service. Pause of Service is limited to only 30 days. After 30 days of a service pause, services will begin and collection of payment will resume their original schedule.

Pause Clause B

If the client’s (The Client) deliverable — such as input, approvals, or payment — is late more than 10 business days the project will be considered “on hold.” Once the deliverable is received and the project is re-activated it will be rescheduled based on Cyrusson Inc’s current workload and availability. Resuming work can take up to 7-21 days. A $250.00 re-activation fee is required to restart your project and your project will be scheduled into our current workflow where space is available.

Account Dormancy Clause
If your project goes more than 30 days without any forward progress or significant activity from your end, and no prior arrangements have been made with us and agreed to, your project will be put on hold and all associated files will be archived. Once your project has been archived, a $500.00 re-activation fee is required to restart your project and your project will be scheduled into our current workflow where space is available.

If the project for The Client remains inactive for an additional 15 days past the 30 day dormancy period (45 days total) with no significant forward progress made, milestones reached, or prior arrangement in place, our engagement will expire, and The Client will forfeit all deliverables associated within this agreement. Basically, if The Client disappears for 45 days, or delays the project with no forward movement and no communication for 45 days, this contract will be cancelled and an early cancellation fee (50% of total term value) may apply (as outlined in the ‘Cancellation Policy’).

Working Relationship Agreement

The Client (The Client) agrees:
The Client will not make any edits to work done by the Cyrusson Inc (The Company) without first discussing the changes with the Company. Both the Client and the Company will conduct themselves in a professional manner at all times.

The Client will contact the Company if any issues arise that the Client believes needs attention. The Company’s set working hours are Monday – Friday 9:30am – 5:00pm PST. The Client will only communicate with the Company via email outside working hours.

Unless the Company or Client cancels the agreement, monthly charges will continue every 30 days.

If the Client wishes to terminate this agreement prior to the initial Term, the Client is not entitled to a refund and may be liable to an Early Cancellation Penalty Fee (as explained in the Cancellation Policy section. There are NO REFUNDS once a payment has been made. Results may vary are NOT GUARANTEED.

Capacity / Independent Contractor

In providing the services under this Agreement it is expressly agreed that Cyrusson Inc (the Company) is acting as an independent contractor and not as an employee.

The Company and The Client (The Client), acknowledge that this Agreement does not create a partnership or joint venture between them and is exclusively a contract for services. The Client is not required to pay or make any contributions to social security, local, state or federal tax, unemployment compensation, workers’ compensation, insurance premiums, profit-sharing, pension or any other form of employee benefit for the Company.

The Company is responsible for paying and complying with reporting requirements for all local, state, and federal taxes related to payments made to the Company under this Agreement.

Assignment of Project

Cyrusson Inc reserves the right to assign subcontractors to this project to insure the right fit for the job as well as on-time completion.

Assignment

Cyrusson Inc (The Company) will not voluntarily, or by operation of law, assign or otherwise transfer its obligations under this Agreement without the prior written consent of the Client.

Inurement

This Agreement will ensure to the benefit of and be binding on the Parties and their respective heirs, executors, administrators and permitted successors and assigns.

Waiver

The waiver by either Party of a breach, default, delay or omission of any of the provisions of this Agreement by the other Party will not be construed as a waiver of any subsequent breach of the same or other provisions.

Copyrights & Trademarks

The Client represents to Cyrusson Inc and unconditionally guarantees that any elements furnished to Cyrusson Inc for inclusion in the project are owned by The Client, or that The Client has permission from the rightful owner to use each of these elements, and will hold harmless, protect, and defend Cyrusson Inc and its subcontractors from any claim or suit arising from the use of such elements furnished by The Client.

Intellectual Property Rights:

Full rights to the direct work product (meaning advertising copy, SEO work, images, website modifications, and the like), which are the direct product and service being purchased in this agreement, along with all data generated will remain the property of Cyrusson Inc. Cyrusson Inc does not grant The Client access or an exclusive royalty-free license to use any such intellectual-property created during the contractual term once said term has been completed in its entirety. All rights and usage of Intellectual Property remains exclusive to Cyrusson Inc.

Copyright to Project

Cyrusson Inc guarantees that all aspects of design and construction of the project will be disclosed to The Client upon completion, and full code, copyrights and ownership will be the sole property of the client. Cyrusson Inc retains the right to display graphics and other design elements as examples of its work in its portfolio. In the event that payments do not continue from The Client, all copyrights will remain the property of Cyrusson Inc until the payments continue, or this agreement is terminated and the cancellation penalty has been paid in full (Section: Cancellation Policy).

Legal & License

Cyrusson Inc warrants that the deliverables contained in this project will meet The Client requirements and that the operation will be reasonably error-free. The entire risk as to the quality and performance of the project is with The Client. In no event will Cyrusson Inc be liable to The Client or any third party for any damages, including any lost profits, lost savings, or other incidental, consequential or special damages even if Cyrusson Inc has been advised of the possibility of such damages. Markets change & consumer behavior is a variable uncontrollable by Cyrusson Inc, results may vary and are not guaranteed. If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

Transfer of Materials

Upon termination of this agreement, provided that there is no outstanding indebtedness then owing by The Client to Cyrusson Inc, Cyrusson Inc shall transfer, assign and make available to The Client all property and materials in its possession or control belonging to The Client. The Client agrees to pay for all costs associated with the transfer of materials.

 

Website Hosting & Maintenance Terms, Guidelines & Expectations (if utilizing Website Hosting & Maintenance)

Maintenance of a website 9 pages and lower includes:

  • Unlimited text changes to existing content.
  • Up to 15 image changes per month to existing images.
  • Daily backups
  • Managed WordPress hosting
  • Built-in reporting

Maintenance of a website 10 pages and higher includes:

  • Unlimited text changes to existing content.
  • Up to 25 image changes per month to existing images.
  • Daily backups
  • Managed WordPress hosting
  • Built-in reporting

 

Note:

Any additional images/product changes beyond the included will be charged at a per product/image rate ($20 per image/products).

Any new functionality changes to sites will need to be scoped out and charged at a per hour rate ($130).

The monthly charge DOES NOT include maintaining or integrating emails.

Our talented team will build a website for your business. We will communicate with you to gather all content and insight into what functionality and design would best suit your business.

After agreeing to contract terms, here is what to expect next:

2 Business Days

  • Website team will send you an email confirming receipt of your order.

3-5 Business Days

  • Our website team will conduct an Initial Consultation Call with you, to gather additional information is needed to complete the setup
  • Discuss desired color scheme and logo
  • Discuss domain name preferences
  • Go over sample sites that we recommend
  • Review your provided marketing materials (attached brochure & print ads, Content Collection Forms, etc.)
  • Home page layout requirements, tabs and pages, features, images and graphics ideas

Important: Please note that our team will not be able to begin work on your site until we receive login credentials to domain access (if you are using your own domain) or your permission to register a new domain on our end.

15 Business Days

  • First Mock: Based on the information provided during the consultation call, our developers will design a template First Mock—which includes your chosen color scheme, logo, and images—and sends it for approval. If any changes are needed, one round of revisions can be submitted by replying to the email.

Important: ONE set of revisions included: the client will be required to outline all requested changes in one email. Additional changes submitted following that email will be charged at an hourly rate.

15-25 Business Days

  • Second Mock: Once the mockup is approved, we will build out the site and populate it with industry-specific content. We will also provide industry-specific images if none are supplied and send the Second Mock for approval. If any revisions are needed, one round of revisions can be submitted by replying to the email.

Important: ONE set of revisions included: the client will be required to outline all requested changes in one email. Additional changes submitted following that email will be charged at an hourly rate.

15-25 Business Days

  • Site Publication: After the deliverables have been submitted, we will complete the look and feel of the site with site optimization tasks.

You are Now Live and on the World Wide Web: You will receive a confirmation email with a link to your website, as well as the contact information of your local digital team and developers. Contact them when changes and updates are required.

Important Notes:

The production timeline will be adjusted when additional pages, products, or custom billable hours are added to an order.

We need to directly contact the business owner via email and phone to ensure we deliver on the set timeline.

Timelines may vary based on client responsiveness. * Timeline is considered paused while waiting on customer response.

 

Website Creation FAQs

Client Expectations:

  • Provide images and text content as requested.
  • Provide sample websites (likes and/or dislikes), other design direction during consultation call.
  • Communicate efficiently with us to keep the project on track to meet the set deadlines.

 

What is included in the required monthly fee?
— Monthly Charges include: Hosting and Maintenance

  • Hosting and Maintenance of a landing page includes: 1 text change to existing content per month and 1 existing image change per month. Managed WordPress. Hosting also includes daily backups and built-in reporting.
  • Maintenance of a website 9 pages and lower includes: Unlimited text changes to existing content and up to 15 image changes per month to existing images. Managed WordPress Hosting also includes daily backups and built-in reporting.
  • Maintenance of a website 10 pages and higher includes: Unlimited text changes to existing content and Up to 25 image changes per month to existing images. Managed WordPress Hosting also includes daily backups and built-in reporting.

 

* Any additional images/product changes beyond the included will be charged at a per product/image rate.

* Any new functionality changes to sites will need to be scoped out and charged at a per hour rate.

* The monthly charge DOES NOT include maintaining or integrating emails.

What is the turnaround for monthly changes?
Monthly changes to images and text is 5 business days.

Can we use an already existing domain?
One of our website experts will walk you through the process of redirecting your existing domain name to the new website.

Do you provide stock images?
We can provide stock images when requested. However, we recommend using professional images of the business, products, and services to create a more personalized website.

For e-commerce sites, what is included in each of the product/items on each product page?
We include these items on each product page if details are provided by client:

  • One product image
  • Product name
  • SKU number
  • Product description/features/specifications (up to 100 words)
  • Flat price for shipping
  • Tax per item

Client Responsibilities:

  • Populated spreadsheet of the above product details and images.
  • If more functions are required our team will need a detailed list of the requested features. Any additional hours due to added functions/features will be charged at a per hour rate as needed.

Additional Website Services

  • Website Import to our Website Pro Hosting: $275 One-Time + $45/month for Hosting’
  • Website Support & Management/Maintenance: $65/month
  • Add 1 Additional Page: $190/ One-Time
  • Written Content for each webpage (500 words): $125 per page
  • 1 additional image/product for e-commerce: $20 per image/product
  • IDX Integration: $525 One Time
  • IDX Support: $195 One Time
  • Any new functionality changes or extra-customized work to site will need to be scoped out and charged at a per hour rate: $130/hour.

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Social Media Content Terms, Guidelines & Expectations (if utilizing Social Media Posting Services)

Initial Onboarding
Our Marketing Strategists will reach out to you within 2-3 business days via email to schedule the onboarding call. We will reach out twice via email and twice via phone call to schedule the onboarding call.

The onboarding call is necessary to gather additional information to complete the setup.

  • One of our social marketing strategists will work with you to create the strategic direction you’d like for social posts published for your business.
  • We will work to get access to the social media accounts included in this service if the business doesn’t already have them claimed.
  • We will ensure your social media accounts, once claimed, are connected to Social Marketing.

Please note that our team will not be able to begin drafting social media content until we complete the initial onboard call.

5 Business Days After Onboarding Call

  • Content Calendar: Our writers will create engaging content based on the guidelines set by you. Once the posts are drafted, a copy of the content, links, and images from each post will be emailed to you for approval.

Edits & Revisions

  • If a post does not satisfy you, we will gladly replace the wording, the image, or the entire post as requested. You are also more than welcome to make the edits as you see fit, and we will post it accordingly.

Important: Please note that our team will publish the written content if we receive no response from you within 5 business days of sending it for approval.

Publishing

  • Once the revisions have been made, our team will schedule the posts using the Social Marketing tool in your business center. You can always login to view/edit/delete these scheduled posts.

Monthly Expectations

  • You can expect content for the upcoming month to be sent to you via email within the last week of the current month. That way, you have the time to review the posts and pass on any edit requests you might have.

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Digital Ads (Google Ads, Facebook Ads, Youtube Ads, LocalAds)

Terms, Guidelines & Expectations (if utilizing advertising services)

3-8 Business Days (after ad photos/logos/ideas have been sent to the team)

  • A formal onboarding call might not be necessary; all information can be collected after contract is signed. However, our Digital Ads team may contact you during the fulfillment process for several reasons:
    ○ If any additional information or clarity is required
    ○ To provide a tracking code that needs to be installed on the your website
    ○ To gain access to your Facebook Page (if needed)
    ○ We may require access to your current tracking code (if needed)

If creative services are required, our team will provide you proof links to the ad creative and landing page (if applicable) for your approval.

IMPORTANT: We allow one round of revisions with no additional charges, please be as descriptive as possible with examples (if possible) to create the exact design you desire. Any additional revisions to the creative will incur a fee ($80 per change).

Please note, if ordering a landing page, this will be shared first and this page will be used to build out the campaigns.

Please note that if no response is received within 2 business days, we will set your campaign live.

The campaign launches:

  • 5 Days After Launch Your campaign will be connected to Advertising Intelligence within our Business Center.
  • 1 Month After Launch We will provide email reports of all optimizations and edits made by our ad management team.

Ongoing After month one, campaign optimization reports will be emailed monthly.

Campaign End The campaign will continue to run until the service is cancelled.

*Digital Ad Campaign Timeline:

Day 01: Contract signed & client is billed for set-up + 1st month of ad budget & management fee
Days 01-13: Ad Campaign is being set-up
Day 14: Ad is launched
Day 30: Client is charged for 2nd month
Day 44: End of Ad’s 1st month
Day 60: Client is charge for 3rd month
Day 74: End of Ad’s 2nd month
Day 90: Client is charged for 4th month (unless client decides to cancel)
Day 104: End of Ad’s 3rd month

Optional Digital Advertising Add-Ons

Additional Creative Creation: $80 per change

  • Your advertising campaign already includes creative creation, but what happens if you need extra banners or if you decide to change the scope of your campaign? Maybe you have a new promotion you want to broadcast…We’ve got you covered! With this service, our team of graphic designers will work with you to craft well-designed visuals to make sure your campaign has eye-catching ads. We’ll create banners, additional ad copies or any other type of visuals that you need for running your campaign.

Landing Page: $80/mo per ad

  • Our team of digital advertising strategists will build a landing page to leverage your ad campaign and help achieve your goals. Typically, it takes us up to 3-5 business days to create a landing page. We’ll write the content based on your website unless you have a specific message to broadcast within the landing page. In order to make the landing page look as professional as possible, we require a high-resolution logo and business images, but we can also use stock photos.

Call Tracking: $80/mo per ad

  • Our team of digital advertising strategists will set up one forwarding number for your business to help track the calls coming from their campaigns. With this service, you’ll be able to identify how many leads are being generated per campaign and listen to call recordings within the 500-minute monthly limit.

Definition of ‘Customer Opportunities’ for LeadGeneration Campaigns

  • The term ‘customer opportunity’ is defined as any contact that The Client received from a lead. Customer Opportunities can be considered as:
    • Increased traffic to a site,
    • Form submissions which a person (lead) submits their contact info (Name, Phone & Email) to The Client
    • Phone call made to The Client from a lead

It should be noted that we cannot guarantee a sale/results as there are many variables that impact lead’s decision to become a client of The Client, but we can guarantee our work to do our best in positioning your business through the digital advertising services. It is the Client’s responsibility to communicate with leads (call, text, email, etc.) in order to be successful in their campaign.

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On-Page SEO (Search Engine Optimization) Terms, Guidelines & Expectations

(if utilizing On-Page Full SEO Services)

* The below is not applicable to Off Site SEO (SEO Network)*

The Full Scope of work is detailed on the Contract

*We will need Admin access to your website, please provide login details or create an admin user for [email protected]*

**By not providing us Admin Access to your website, there will be delays and we cannot promise optimal results**

Month 1

  • Account Setup & On Page Optimization
    This is a heavy lifting month. We’ll do extensive work on your keywords and website optimization. Rankings likely won’t improve quite yet, but it’s critical to lay a solid foundation for your campaign to have success going forward.
  • Important tasks to complete:
    Google Analytics Set Up
    Google Search Console & Bing Webmasters Set Up
    SEO Benchmark
    Website Optimization

Month 2-5

  • Off Page Optimization
    These months are the core of your SEO campaign. We’ll complete your critical optimizations start spreading the word about your business all over the web. You should see noticeable improvement in your rankings as your online presence grows.We’ll also begin tracking secondary keywords to better understand how your overall reach is being impacted. We will always provide a detailed report on the work we’ve done, keyword progress, and campaign strategy.
  • Important tasks to complete:
    Inbound Content
    Guest Blogs
    Geo Links

Month 6+

  • Link Acquisition & Ongoing SEO Work
    Our goal is to have you ranking of page 1 of Google by month 6 of your SEO campaign. At this point we will take a deeper look at your tracking keywords to determine where we should focus our efforts to help you rank for even more search terms.It’s important to maintain your SEO activities so that you stay on page 1 and continue to expand your presence online. We will continue developing links, creating content, optimizing your site, and reporting on progress each and every month.
  • Important tasks to complete:
    SEO Health Checks
    Monitoring and Reporting
    Continued GEO Links

SEO Add-Ons:

  • Additional Set of 7 Keywords: $350/month
  • Additional Geo Location: $350/month
  • Power Boost Additional Backlinks & On-Page Optimization: $350/month
  • BONUS: every 6 months you will get a bonus of 2 targeted keywords added to your plan

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Business Listings Management & Listing Claiming Expectations:

(If utilizing Business Listings Management Services)

The Full Scope of work is detailed on the Contract​

We will do the following:

  • Synchronize 40+ reputable business directories so people can find you and have access to accurate information on your location and contact number
  • Distribute listings on four major data aggregators – Acxiom, Factual, Infogroup, and Neustar Localeze
  • Monthly reports of progress & performance via business center

 

If a listing claim is ordered or included in your package:

Listing Claims

  • Our team will claim GMB listings leveraging our relationship with Google, however, these listings have to meet certain requirements in order for us to offer this service.

GMB Listings Permissions

  • Our team will claim GMB listings only if the business has given us permission to do so.

Listing State

  • The GMB listings must all be claimable. We cannot process Transfer of Ownerships. To check the state of a listing, go to maps.google.com and search for the business. If you can see a ‘Is this business yours?’ link, the listing is good to go! If all you see is ‘Suggest an Edit’, the listing is already owned by someone.

Non-Service Area Businesses only!

We can only claim GMB listings for businesses who have a storefront. If the business is a home-based business, as long as there is a sign on the property and customers go to that location for goods and/or services and the address can be publicly displayed on the listing, Google will accept this as a storefront.

There are business verticals that GMB had declared not fit for this claiming method.

Here’s a chart that outlines what verticals are restricted.

Vertical Restrictions:

  • Locksmiths ● Plumbers ● Security ● Car services (taxis, limos, etc)
  • Towing services
  • Garage door repair ● Moving companies ● Substance abuse rehab (including alcohol and drug abuse recovery services)
  • Bail Bond Providers ● Personal and Small Business Loans ● Cable and Internet Providers
  • Financial Institutions ● Adult businesses (in certain locations) ● Abortion & pregnancy consultancy services

Multi-Location Listing Claims

  • Our team can bulk verify multi-location listings. Here’s a template sheet – just make a copy!

Required listing details: Business name, address, zip, phone number, website, and category.

If some of the listings in the sheet are already claimed, we’ll get notified once the sheet is uploaded. Only the claimable listings will be claimed.

Listing Ownership

  • When our team claims a GMB listing, the listing is added to our Agency GMB account. Once the listing is claimed and we have access to edit the listing, we have to add the business owner as a GMB listing owner so that they have access to edit the listing, respond to reviews, answer consumer questions, and view insights. So, we need a gmail address that the business owner has access to in order to add them as a co-owner.

Extras:

Google My Business Management: $80/month

  • 1 free Google My Business claim
  • Listing setup (profile and cover images, hours of operation, and categories)
  • Monthly NAP data verification (Name, Address, and Phone)
  • 1 Google My Business post every month
  • Upload photos (provided by client)

Listing Claim: $120 One-Time per Claim

  • Fully managed manual claiming of any one site, such as Google My Business, Yelp, Bing, TripAdvisor, and more.

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Custom Email Campaign Terms, Guidelines & Expectations

(if utilizing Custom Email Campaign services)

Our talented team will build an engaging monthly email for your business. We will communicate with you to gather all the necessary content and insights to develop an email that suits both your brand and your marketing goals.

Within 2 Business Days (after contract signing & payment submission)

  • Our content team will send you a Confirmation Email to confirm the receipt of your order along with a request to schedule a consultation call at your earliest convenience.

When client books the call (Typically within the week) *after the Confirmation Email is sent.

  • Initial Strategy Call: Our content team will conduct an Initial Strategy Call with you to gather the necessary information to complete the setup and develop a strategic direction for your email campaign.
  • Discuss desired color scheme, logo, and template format ○ Discuss your marketing goals and the desired content ○ Review recommended customizable email template options.

Important: Please note that our team will not be able to begin work on your email campaign until we complete the initial strategy call.

10 Business Days *after the Initial Consultation Call is Completed

  • First Draft: Based on the information provided during the strategy call, our content strategists will design a First Draft—which includes your chosen color scheme, logo, images, and custom content—and send it to you for approval. If any changes are needed, one round of revisions in a single email can be submitted by replying to the email.

Important: ONE set of revisions is included. You will be required to outline all requested changes in one single email. Additional changes submitted following that email will be charged at an hourly rate.

Please note that our team will not be able to continue work on your campaign until all missing information and revisions have been provided.

3 Business Days *after the client’s approval of the First Draft is received and the required assets are provided.

  • Final Draft: Our content team will complete the requested edits. We will share the campaign with you for one final approval before sending it to your contacts. If any changes are needed, one round of revisions in a single email can be submitted by replying to the email.

Important: ONE set of revisions included. You will be required to outline all requested changes in one email. Additional changes submitted following that email will be charged at an hourly rate.

2 Business Days *after the client’s approval of the Final Draft is received.

Campaign Execution: After you’ve approved the final draft of your campaign, we will send it to your mailing list for you!

Please note that if no response is received, we will not send out the email to your mailing list on your behalf and the campaign will be considered paused for the month.

Congratulations! Your email has now been sent to your audience.

Important Notes:

  • The email marketing service timeline of 15 business days begins from the day we complete the consultation call.
  • Timelines may vary based on client responsiveness and delays in providing the required assets.
  • Timeline is considered paused while waiting on customer response. We will send 2 reminders when waiting on customer (1 per week), and if no response is received, the email campaign production will be put on hold.
  • The production timeline will be adjusted when additional emails or custom billable hours are added to an order.
  • We require direct contact with the business owner via email and phone to ensure we deliver the email campaign on the timeline outlined above.

Client Expectations:

  • Complete a Initial Strategy Call with our Content Strategists
  • Provide images, logos, color schemes, and text content as requested.
  • Communicate efficiently with us to keep the project on track in order to meet the set deadlines.]

How do cancellations work for email campaigns?

  • Due to the high initial investment to create and refine a strategy for an email marketing campaign, we require a 3 month commitment to allow our team to execute the planned strategy. We require 30 days advanced notice (in writing) for any cancellations. Please send email to [email protected]

Is a monthly content call necessary?

  • We always recommend completing a short content call for every monthly campaign. This helps ensure that our team is able to deliver an email strategy that suits your business’s needs and targets the right audiences with the right messaging.

What are the limits for word count on each email?

  • We do our best to adhere to the industry’s best practices, as 200-250 words typically receives the best open and click-through rates.

What templates and layouts can I choose from?

  • During the onboarding and content calls, we’ll review a few different templates with you to best suit your needs.

What kind of content will you create for my business?

  • Email marketing is all about creating value for the reader. Depending on your audience, that might include an informational newsletter, or a monthly promotion.We’ll work with you to create rich content that engages readers and motivates them to accomplish the goals you’re hoping to achieve.

Can I add extra emails to the set package?

  • You absolutely can! In fact, industry experts suggest that 1-2 emails per week is ideal frequency for better sales. There is no limit to the number of extra emails you can order. Each additional email will come at an additional cost.

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