Security & Communication
How to confirm an email really comes from Cyrusson, spot impersonation, and report fake messages.
Fraudulent Emails Using Our Name
We have found Gmail accounts using Cyrusson’s name to send fraudulent emails that reference websites we have worked on. These messages are not authorized by us. Senders may:
- Offer website compliance or accessibility services
- Claim an urgent website problem
- Request payment or account information
- Push you to click unfamiliar links
- Ask permission to send an inspection or report
- Imitate team members or copy our branding
How To Verify An Official Email
- Official messages come only from addresses ending in @cyrusson.com.
- Cyrusson does not conduct business through free email services such as Gmail, Yahoo, Outlook or Hotmail.
- Official addresses include info@, support@, security@, and FirstName@cyrusson.com for team members.
- Check the full sender address, not just the display name.
- Verify suspicious messages using contact details you find independently, not those in the message.
Recognizing Suspicious Emails
- A sender address not ending in @cyrusson.com
- Urgency or pressure to act quickly
- Unexpected payment requests or changed payment instructions
- Requests for passwords, verification codes or banking details
- Unrequested services, vague website claims or unusual wording
- Unfamiliar links or attachments
- Requests to move to a different email, phone or messaging app
If You Receive A Suspicious Message
- Do not click links, open attachments or reply.
- Do not share credentials or financial details.
- Do not pay based on the message.
- Take a screenshot showing the full sender address.
- Forward it to security@cyrusson.com or support@cyrusson.com.
- Verify through the Client Portal, phone, text, WhatsApp or the website chat widget.
Payment Verification
We will not unexpectedly change payment instructions through an unverified email. Before paying a new account, an unfamiliar platform, gift cards, cryptocurrency or an unrecognized invoice, verify through the Client Portal or by contacting your account manager directly.
Reporting: In Gmail use the three-dot menu, then “Report phishing.” In Outlook select the message, choose Report, then “Report phishing.” Also forward the original message to us.
Security Questions
Will Cyrusson email me from a Gmail address?
No. Official messages come only from addresses ending in @cyrusson.com.
Does knowing about a past project prove an email is legitimate?
No. Scammers research businesses and reference past work. Always verify the sender address.
Will Cyrusson ask for passwords by email?
No. We never ask for passwords, verification codes or banking details by email.
What if I clicked a suspicious link?
Close the site, do not enter information, change any exposed password on the official site, enable multi-factor authentication, and notify us.
What if I already paid?
Contact your bank or payment provider immediately, report it to law enforcement or consumer-protection authorities, and notify us.
How To Reach Us
| Website | www.cyrusson.com |
| Client Portal | login.cyrusson.com |
| Official Email | info@cyrusson.com |
| Security Email | security@cyrusson.com |
| Support Email | support@cyrusson.com |
| Office Phone | 415-228-9969 |
| Text | 415-322-5281 |
| 415-228-9969 | |
| Fax | 415-333-0611 |
| Office | 1630 S Delaware St #5533, San Mateo, CA 94402 |
| Mailing | PO Box 5533, San Mateo, CA 94402 |
| Hours | Mon–Fri, 9am–5pm PT |
Not Sure An Email Is From Us?
Contact us using the official details above and we’ll confirm.